Concierge Guest Services
Concierge Guest Services is the warm heart of the lodge. This board carries the whole arc of a stay from the booking note to the last handshake on the porch. The desk answers questions before they are asked: it knows which restaurants near the gondola take the last seating, which trail keeps its lamps on late, and which ski shop can rebuild a zip the afternoon before a race. When a guest lands in town tired from the flight, the desk holds the room keys, the dinner vouchers and the pass cards ready at arrival. A single booking note per family travels with the desk from the first call to the final goodbye, so no detail is repeated and none is lost between shifts. The desk also watches the snow and storm pages overnight so a sudden change never catches anyone without a plan or a spare coat liner at the door.
Read the full service sheet